Refund policy
At MGMaison, we want you to feel confident about every purchase. If you need to return an eligible item, report a damaged or incorrect product, or request a refund, the information below explains how the process works.
This policy applies in addition to any consumer rights that may apply under the laws of your country.
Returns and Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without giving a reason.
Certain products may be excluded from the right of withdrawal where permitted by law.
To exercise your right of withdrawal, contact us at info@mgmaison.eu within the applicable period and include your order number.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@mgmaison.eu.
Include your order number, a short description of the issue and clear photographs showing the item and any relevant packaging.
We will review the information and advise you on the appropriate next steps.
How to Request a Return or Refund
To request a return, withdrawal or refund, email info@mgmaison.eu and include:
- your order number
- the email address used to place the order
- the item you wish to return
- the reason for your request, where relevant
- photographs if the item is damaged, defective or incorrect
Return shipping costs
For returns made under the right of withdrawal, return shipping costs are the responsibility of the customer unless otherwise required by law or agreed by MGMaison.
If an item is confirmed to be faulty, damaged or non-conforming, MGMaison will handle return-related costs where required by applicable consumer law.
Refund Processing
Once a refund is approved, it will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
If you have not received an approved refund within the expected timeframe, please contact us at info@mgmaison.eu.
Need Help?
For questions about a return or refund, contact MGMaison Customer Service at info@mgmaison.eu.
For related information, you can also visit our Shipping & Handling, Track Your Order and Frequently Asked Questions pages.
FAQ
How long do I have to return an MGMaison order?
Eligible EU and EEA consumers generally have 14 days from receiving an online order to exercise their right of withdrawal, subject to applicable exceptions.
What should I do if my MGMaison order arrives damaged?
Contact MGMaison Customer Service with your order number and clear photographs of the damaged item and packaging so we can review the issue.
Who pays for return shipping?
Return shipping costs depend on the reason for the return and applicable consumer law. Change-of-mind returns may be at the customer's expense, while faulty or non-conforming goods are handled according to applicable legal requirements.
How will I receive my refund?
Approved refunds are issued to the original payment method. The time required for the funds to appear can depend on your bank or payment provider.
How can I contact MGMaison about a return?
Email info@mgmaison.eu and include your order number and the email address used when placing the order.