Returns & Refunds
Need to return an MGMaison order, report a damaged item or request a refund? Find the key information below.
This page provides a customer-friendly summary of our returns and refunds process. For full terms and legal details, please read our Refund & Return Policy.
Returns and Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your order, subject to applicable legal exceptions.
To request a return or exercise your right of withdrawal, contact us at info@mgmaison.eu and include your order number.
Please wait for our return instructions before sending an item back.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Include:
- your order number
- a short description of the issue
- clear photographs of the item
- photographs of the packaging where relevant
We will review the information and advise you on the next steps.
How to Request a Return or Refund
Email info@mgmaison.eu and include:
- your order number
- the email address used when placing the order
- the item you wish to return
- the reason for your request, where relevant
- photographs if the item is damaged, defective or incorrect
Please do not send an item back before receiving return instructions from MGMaison.
Return Shipping Costs
For eligible change-of-mind returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.
If an item is confirmed to be damaged, defective or non-conforming, return-related costs will be handled in accordance with applicable consumer law.
Refund Processing
Once a refund is approved, it will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received an approved refund within the expected time-frame, please contact us at info@mgmaison.eu.
FAQ
How long do I have to return an MGMaison order?
Eligible EU and EEA consumers generally have 14 days from receiving an online order to exercise their right of withdrawal, subject to applicable exceptions.
What should I do if my order arrives damaged or incorrect?
Contact MGMaison Customer Service with your order number and clear photographs of the item and packaging so we can review the issue.
How will I receive my refund?
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
Need Help?
For help with a return or refund, contact MGMaison Customer Service.
You can also visit our:
Full Refund & Return Policy
For complete terms, legal rights and policy details, please read our full Refund & Return Policy.