Frequently Asked Questions
Find answers to common questions about MGMaison orders, shipping, tracking, returns, products and customer service.
If you still need help, visit our Contact Us page and our Customer Service team will assist you.
How can I track my MGMaison order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can check the latest status of your shipment at any time through our official MGMaison Track Your Order page.
Where does MGMaison ship?
MGMaison currently ships to Belgium, France, Germany, Italy, the Netherlands, Poland and Spain.
For additional information about delivery and shipping times, please visit our Shipping & Handling page.
How long does MGMaison delivery take?
Processing and delivery times vary depending on the destination, carrier and warehouse fulfilling the order. Please visit our Shipping & Handling page for the latest estimated delivery information.
Does MGMaison offer free shipping on every order?
Yes. MGMaison offers free shipping on every order to the countries we currently serve.
There is no minimum order value required to qualify for free shipping.
Delivery times vary depending on the destination, carrier, customs processing, and the warehouse fulfilling your order. For more information about processing and estimated delivery times, please visit our Shipping & Handling page.
Where are MGMaison orders shipped from?
MGMaison works with international suppliers and fulfillment partners, so the dispatch location may vary by product.
Because some orders ship internationally, delivery times can differ depending on the destination and warehouse.
Why has my tracking information not updated yet?
Tracking information may not update immediately after an order has been shipped.
Carriers sometimes require additional time to scan a parcel into their system, and tracking updates can also pause while a shipment is moving between facilities or countries.
We recommend checking your tracking information again after a short period. You can view the latest available status through our official MGMaison Track Your Order page.
My order says delivered, but I have not received it. What should I do?
If your tracking information shows your package as delivered but you cannot locate it, first check your mailbox, front and back entrances, any designated safe delivery locations, and around your property.
We also recommend checking with household members, neighbors, or building staff, as carriers may occasionally leave a package with someone nearby.
If the package is still missing, contact the shipping carrier directly using the tracking information provided with your order.
If the parcel is still missing after checking nearby delivery locations and contacting the carrier, please contact MGMaison Customer Service with your order number so we can review the situation with you.
You can review the latest available tracking information on our official MGMaison Track Your Order page.
What is MGMaison's refund and return policy?
Information about returns, refunds, eligibility, and applicable conditions is available in our Refund & Return Policy.
We recommend reviewing the policy before returning an item.
How can I contact MGMaison?
If you have a question about a product, shipment, order, or return, you can contact MGMaison at info@mgmaison.eu or through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
How does MGMaison choose its home decor products?
At MGMaison, we carefully select each home decor piece with the same consideration we would give to choosing something for our own home.
We look for products that combine distinctive design, functionality, and the ability to add warmth, character, and a cozy note to a space.
Our collection includes decorative accessories, vases, sculptures, candle holders, table lamps, trays, picture frames, and other modern home decor pieces chosen to complement a range of contemporary interiors.