Frequently Asked Questions
Q: How do you choose the products?
A: We choose each product for the store, exactly the same way we do for our own home: with love, great consideration and always with an critical eye, on how it can elevate our space.
Q: Where do you ship to?
A: We currently ship to Belgium, France, Italy, Netherlands, Poland, Spain & the United States. For more information please visit our 'Shipping & Handling' page.
Q: How long will my order take to arrive?
A: For information concerning our shipping times, please visit our 'Shipping & Handling' page.
Q: How can I track my orders?
A: You can track your orders, by accessing the 'Track Your Order' page.
Q: My order shows as delivered, but I have not received it. What should I do?
A: If your order tracking says delivered but is not received, please check around your mailbox, front door, back door, or with neighbors/other household members as packages are delivered to others or even brought in without us knowing.
Please understand that we cannot take responsibility for lost/missing packages that show successfully delivered to the address provided with your order. You can nevertheless, track your orders, by accessing the 'Track Your Order' page
Q: What is the refund & return policy?
A: For more information, please access our 'Refund & Return Policy' page.